Shipping Destinations
We offer worldwide shipping. Available destinations are shown at checkout. If your location is unavailable, please contact us for assistance.
Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- As our jewelry is handcrafted or carefully inspected, some orders may require additional processing time
- Production time for customized jewelry will be specified separately
Business days exclude weekends and holidays
Shipping Methods & Estimated Delivery Time
Shipping times vary depending on destination:
| Region | Estimated Delivery Time |
|---|---|
| United States / Canada | 7–15 business days |
| Europe / United Kingdom | 7–15 business days |
| Australia / New Zealand | 8–18 business days |
| Asia | 6–12 business days |
| Other regions | 10–20 business days |
Delivery times do not include order processing time
Shipping Fees
- Shipping fees are calculated and displayed at checkout
- Free shipping may be available for selected regions or promotional periods
- Additional fees caused by incorrect address or failed delivery will be the customer’s responsibility
Customs Duties & Taxes
- International orders may be subject to customs duties, VAT, or import taxes
- These charges are the responsibility of the recipient
- We do not control or estimate customs fees charged by local authorities
Order Tracking
- A tracking number will be provided via email once the order has been shipped
- Tracking updates may take time to appear depending on the carrier
Shipping Delays
Shipping delays may occur due to:
- Customs clearance
- Severe weather conditions
- Holiday peak seasons
- Carrier or local delivery issues
These delays are beyond our control.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of the delivery issue
- Provide your order number and relevant photos so we can assist with a replacement or refund
Incorrect Address
- Please ensure your shipping address is accurate and complete
- We are not responsible for delivery issues caused by incorrect or incomplete addresses
Contact Us
For any shipping-related questions, please contact us:
- Email: yanj1872@gmail.com